BMC Remedy ITSM is commonly used ITSM application within organizations to manage customer interactions and connect employees in IT organizations. Remedy typically represents the layer interfacing with customers and plays [...]
As an IT Service Provider, you possibly get hundreds of emails every day from your monitoring systems such as escalations, alerts, notifications, etc. which “overflow” your mailbox all day, [...]
Email has become a major formal communication platform for all kinds of industry. BMC Remedy, a service desk solution comes with email notification feature for various purposes. Looking at [...]
It’s important to understand that upgrading to BMC Remedy 9.1 is easier than ever. Many customers who recently upgraded to a new Remedy version using the Best Practices have experienced [...]
“IT began in the back office of the business, it moved to the front office, and now it has deeply penetrated all aspects of the business,” says Louie Ehrlich, [...]
What is BMC Analytics? The BMC Analytics for Business Service Management (BMC Analytics for BSM) application provides out-of-the-box interactive reporting and analysis that enables technical and non-technical users to [...]
Let us understand the business value metric with the help of one business case example. The Below shown example is for illustration purpose only. Business Case: Online retailer ‘allretail.com’: [...]
“Is your IT value aligned to Business value?” Business of most of the organizations today is running on IT, i.e. IT is supporting their business in one way or the [...]
