Control-M 19 – The new age application workflow orchestrator
In the new age world of delivering services faster and ever the increasing need of reducing the MTTR to service the business needs of customer, there is a need [...]
Discovery 11.3 – Helix – A Cloud discovered with Silver Lining in the I&O landscape
Today business organizations have enormous IT estate spread across the earth’s canvas in different locations. Having painted the world with different IT assets, it becomes hard to manage the [...]
Best Practices for ITSM Tool Implementation
A lot of planning is required for buying and implementing IT service management tools as it requires big investments in terms of time and money. Also, it’s a huge [...]
5 Intelligent Ways to Handle Service Desk Incidents and Service Requests
IT Service Desks need to assist promptly and efficiently. They’re the primary point of contact between the customer and the company, which is why it is essential for all [...]
Steps to Successful BMC Helix Migration on Multi-Cloud
BMC Helix is a Multi-Cloud Service Management for seamless service management that can run on any public cloud because of its container deployment capability. The cognitive automation capabilities of [...]
Self-Service Automation Gives Work Load Automation (WLA)Maximum Power
Business processes are constantly plagued by challenges in the current environment. But in order for enterprises to cope, there is a need for more workload automation (WLA) tools. In [...]
ITSM Powered with AI becomes Intelligent Service Delivery for Service desk
Artificial Intelligence, Machine Learning and IT Automation are emerging technologies today. As per research, organizations who started adopting these practices are growing rapidly. Gartner report Says “AI will be [...]
Cognitive Service Management
For starters, cognitive service management is the advanced service management technique powered by digital automation, machine learning, and AI. The process is capable of driving new levels of agility, efficiency, [...]
BMC Helix -The Future of Service Management
In today’s industry, service management is human driven. ITSM systems and processes are manual, inaccurate, and slow, resulting in high costs and low productivity. Nowadays, CIOs and other executives [...]
Do you still think Upgrading BMC Remedy is complicated? Read on…
BMC Remedy 9.1 has been in the works for over a year and represents the most solid, high-quality release of Remedy yet. This post will cover key reasons why [...]