CogniBot Features
AI -powered
Trained with IT Service Management Vocabulary
Seamless integration with Service Management Tools
Automation, RPA
Intuitive Interface
OnPremise & Cloud Deployment Options
Lightweight
CogniBot Features
AI -powered
Trained with IT Service Management Vocabulary
Seamless integration with Service Management Tools
Intuitive Interface
OnPremise & Cloud Deployment Options
Lightweight
Automation, RPA
Pre-built IT skills of CogniBot
For business users
- Submit a request
- Check IT Ticket Status
- Process Approval
- Get Password Reset
- Link My Assigned Equipment
- Service Disruptions
- Search Knowledge Base
- Local Admin Access
- RSA Token
- Email Issues
- Manage Distribution List
- Repository Access
- Email Setup
- Meeting Room Issues
For IT Agent
- Identify Scheduled Changes
- Create Change Request
- Resolve Incident
- Create Problem
- Update Assigned Task
- Identify Available Change Windows
- Update Change Request
For IT Agent and Business users
- Start VM, Stop VM
- Provide new VM
- Change / Reset AD password, VPN, SAP etc.
- Create Service desk Incident & Change ticket and Service Request
- Check Ticket status
- Internet not working
- Install Software on remote system
- Check installed software version
- Linux start, stop service
- Linux add user
- Linux monitor disk utilization
CogniBot For Service Desk
VyomLabs CogniBot is AI-powered chatbot which understands language of enterprise IT. It has pre-built conversations, common IT skills, connectors for many popular ITSM solutions, IT system and ability to connect with most of the business applications.
CogniBot can help you by automation fulfilment of service requests, handling common queries and addressing incidents.
Cognibot is a lightweight application and can also be installed on premise with minimum hardware requirement and at lower costs.
Why Use CogniBOT?
- Automate answers to majorly asked questions with CogniBot software, any time of day or night and freeup your time for more complex jobs.
- Gather information from visitors and helps to resolve customer problems within the lowest time by using pre-built conversation, Common IT skills, and popular ITSM solution.
- Seamlessly handover conversations from chatbots to human agents for more complex or sensitive tasks.
- Personalize your customer messaging with chatbot automations and workflows.
- Automate answers to majorly asked questions with CogniBot software, any time of day or night and freeup your time for more complex jobs.
- Gather information from visitors and helps to resolve customer problems within the lowest time by using pre-built conversation, Common IT skills, and popular ITSM solution.
- Seamlessly handover conversations from chatbots to human agents for more complex or sensitive tasks.
- Personalize your customer messaging with chatbot automations and workflows.
Automate different Industries with CogniBot
Banking & Finance
Airline
Food Services
Healthcare
Retail
