More Than Just a CRM
The Problem Statement – Why to Partner or Consult with Salesforce Experts?
What started off as a Customer Relationship Management system has evolved over years to become the bread and butter for daily operations of some of the leading companies in the world. The Salesforce platform is deployed on the cloud making it easy to set up and low-maintenance. For employees on the move, capturing priceless sales data becomes easier with the platform’s user-friendly nature and compatibility with virtually every device. With the right Salesforce partner or consulting company, the CRM system can be customized to meet the needs of businesses of virtually any shape and size. But is it just another CRM system though?
The paradigm has drastically shifted in the business ecosystems with the emphasis of any typical buying journey moving from the brand to the customer. Rather than calling it a CRM system, Salesforce can be considered as a Customer Success Platform that enables a sales team to gain insights into the buyer’s evolution from a potential prospect to a legacy customer. What Salesforce does best is that it captures the evolution of the lead and lets the sales team study and focus on solving the customer’s problems using the most vital tool in this day & age – data. Consulting and partnering with Salesforce experts can help you turn a customer engagement into a success story, automate manual tasks, and even streamline workflows.
Learn How a Leading Retail Brand Switched to Service Cloud
When we look at the retail sector, the centerpiece of the brand’s focus is the customer. In such cases, the sales & marketing teams need to work in tandem to capture and address customer queries, the buying journey, consumer’s intent, and other nuances involved in the process. Having the data and the teams working in separate silos can pose a severe threat. To tackle this problem statement, a leading retail brand decided to switch to the Service Cloud by Salesforce by partnering with us. To learn how having a centralized system helped them streamline the process and add value to their offers, download the case study for free.
Another Salesforce Partnership Executed Successfully With an Indian NGO
The make-or-break factor when it comes to formulating a strategy is the data and research that fuels the decision-making process. There is a thin line between the successful execution of a strategy and a colossal wastage of funds, time, and efforts. When the decisions are backed with the right data, there is not much room for errors for the leadership to worry about. With NGOs, having a centralized system to capture the donation funnel not only gives valuable insights about the donation campaigns but also adds a layer of transparency to the donation tracking process. One of the oldest NGOs in India uses a similar approach to alleviate poverty and combat social injustice. By partnering with us for the Salesforce Sales Cloud, this Non-Profit Organization has streamlined its donation tracking process and automated manuals processes. To learn how they did it, download this case study for free.
One of the Biggest Handloom Manufacturers Chose to Partner with to use the Salesforce Sales Cloud
When a business goes on to cater to the global market, operating swiftly becomes one of the top priorities. For the business to scale up its operations to meet the demands of global scale, the key is to utilize data as best as possible. And to do that the business has to eliminate data redundancy, centralized sales data repository, and high visibility into sales transactions. This leading handloom manufacturer decided to partner with us to use the Salesforce Sales Cloud to do just that. To read how they used automation and CRM technology, download the case study for free.
Think CRM, Think Salesforce
By now we have established that it’s not just a CRM system, it’s an entire ecosystem that can adapt to evolving business needs. For marketing teams, we have the Marketing Cloud to help send out the right message at the right time. For sales teams, there’s the Sales Cloud to centralize the sales operations and capture the sales cycle. And for the after-sale, there is the Service Cloud for your support teams to provide an exceptional customer experience. Besides these products, there are many other Salesforce products waiting for your audience. Please feel free to go through some of the suggested reads to learn about Salesforce.
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