ServiceRize
Service Desk is the face of the entire IT organization in a company. Customer Satisfaction depends on how good is your service desk. Many a times, running an efficient service desk is a challenge especially when IT is not your core business. According to Gartner, by 2020, 80% of outsourced service desks for global enterprises will no longer require human service desk agents for the first contact.
ServiceRize intelligent service desk operations addresses the business challenges imposed by inefficiently managed service desk such as:
ServiceRize Operations
ServiceRize service operation consists of combination of ServiceRize support agents and robots which seamlessly delivering uninterrupted service. This unique combination helps us to provide end-to-end managed services with high efficiency and reduced cost to our customers.
ServiceRize Operations
ServiceRize service operation consists of combination of ServiceRize support agents and robots which seamlessly delivering uninterrupted service. This unique combination helps us to provide end-to-end managed services with high efficiency and reduced cost to our customers.
ServiceRize Bot Features
Natural and intuitive user interface with omni-channel (web/chat/email/phone) support and self-service capability.
Intelligent automation engine at the back of the system for automatic resolution of L1 & L2 level service desk tickets.
Comes with rich library of 200+ pre-built IT skills like password resets, share folder access, user on-boarding, etc.
Machine learning and NLP capabilities to understand and auto-classify service desk tickets in natural language.
Business Benefits
Intuitive user interface resulting in superior customer experience
Auto-resolution of tickets with reduction of MTTR
Auto-classification saving considerable time of support staff
With auto-resolution human errors are considerably reduced.
Finally reduction in total cost of ownership
Customers
