BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.
Everything you need to deliver predictive, industry-leading service management
- Enables proactive service resolution, providing the ability to monitor, service, and remediate events as they occur
- Modern persona-based UX optimized across devices
- BMC Helix Multi-Cloud Service Management for a secure, seamless service experience across multi-cloud environments
- Cognitive automation capabilities that transform the agent experience
- Powerful, stunning reports and visualizations allowing data driven insights
- Container deployment to run in any type of public cloud
- Optimized for ITIL®4
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