Becoming a Service Powerhouse with Salesforce Service Cloud
A good marketing team will help your company broaden your company’s reach, a good sales team will utilize the outreach and zero in on your potential clients and will [...]
Know Your BMC ITSM UPGRADE Saviour
Maybe we have got ourselves so used to the conventional version of ITSM that we are just ignoring the advantages we can enjoy with the latest version. So the [...]
Hyperautomation with Helix Remedyforce – Is it possible?
As Helix Remedyforce customer, you are getting benefits of best of the world technologies – BMC Software’s ITSM solution built on Salesforce leading cloud platform. Helix Remedyforce is one [...]
How to drive Digital Transformation for Customer Support using Salesforce
Need of Digital connect for customer support Customer satisfaction and retention are of utmost importance for any service provider as it not only helps to generate consistent recurring revenue, [...]
Do you know Kanban Board is now a reality in the BMC Helix ITSM solution?
Kanban boards visually depict work at various stages of an ITSM process using cards to represent work items and columns to represent each stage of the process. Simply drag [...]
How can multilingual support team and customer converse together in BMC Remedy?
By Delivering an Intuitive Language Translator BMC Remedy ITSM or Helix ITSM is critical to the success of global enterprises. Delivering a dependable ITSM solution across country borders and [...]
New Advances in ITSM platform in 2020
Digitalization is rapidly changing the face of ITSM. The traditional service desk is evolving into AI-powered service management platform. Employees are demanding consumer world like experience which is intuitive, [...]
Top ITSM Trends To Look For In 2020
Artificial Intelligence (AI) has been the buzz word for a long time now. AI has created a lot of hype in the last year and 2020 will bring some interesting [...]
Automating Active Directory Tasks Using BMC Helix
Business Problem A user account in Active Directory is locked if a user incorrectly types the password several times in a row. The threshold value for the number of [...]
Automating SAP Administration Tasks Using BMC Helix
The most repetitive task of an SAP administrator is to lock or unlock users in SAP. Business problem Sometimes, users forget the user-id or password and try to login [...]