It’s important to understand that upgrading to BMC Remedy 9.1 is easier than ever.

Many customers who recently upgraded to a new Remedy version using the Best Practices have experienced significantly shorter upgrade projects.

Following are some of the Best Practices that you must follow while upgrading your BMC Remedy Version 7.6.04 to Remedy 9 or BMC Remedy 8.0, 8.1 to Remedy 9.1

1.Remedy 9 Pre Upgrade Best Practices

  • Choose an Upgrade Path
  • Understand Architectural change
  • Use of Pre-Checker Utility
  • Leverage deployment portal documentation

2.Best Practices while Remedy 9 Upgrade

  1. Take Production Database backup
  2. Take Snapshot using BMC Developer studio 9.x only
  3. Review activities after restoring the database
  4. Upgrade Platform first and then Application
  5. Convert customization to Granular overlays if you are upgrading from versions earlier then 8.1
  6. Reconcile AR customization using 3-way reconciliation
  7. DDM using Delta Data migration tool only

  1. Remedy 9 Post Upgrade Best Practices
    1. Apply Latest Patches
    2. Recommended Hotfixes
    3. Validation
    4. Review configuration on Centralized configuration form

For any Remedy 9 upgrade queries/consulting that you may have, please feel free to drop a mail to info@vyomlabs.com and we will help you in choosing the right path for your Remedy 9 upgrade.