BMC Helix Chatbot
Additional Service from Vyom Labs (OOTB not available with Helix Chatbot)
Embed Chatbot into your organization’s corporate website
Small Talk Enablement
Add Yes/No button
Permission from-end user before submitting the end user’s request
Actual conversation to start the dialog (and not the typical/monotonous greeting)
Consent from the user before the routing case to Live agent
Helix Innovation Suite /AutomationEdge Process call from chatbot
Enrich the training data from a historical service catalog and Live agent chat
Reskill bot for FAQ data
Switch Chatbot, User can travel from one bot to another
User Interface Can be Microsoft Teams, Slack, Twilio SMS, etc.
