Salesforce
Experience Cloud
Creating a personalized and customized journey with Salesforce Experience Cloud
Your brand is just a few steps away from providing the ideal experience
Create a customer-first experience in just three simple steps.
- Pick a theme and template that speaks your brand’s language.
- Add the content that resonates with your audience.
- Go live and collect real-time data that will help you craft personalized experiences.
The defining moment for any enterprise is when customers associate their experiences with the brand. The way to connect the two is through tech. And the Experience Cloud allows you to do just that.
Why Experience Cloud?
Everything in this world is subject to evolution. That involves the customer’s buying journey, behavioral patterns, and preferences among many other parameters. Why should your tech fall behind? Investing in the right tech pays long-term dividends. And here’s how.
Capture data from every source
Be it social media, campaigns, old systems, third-party applications, the Experience Cloud listens to all.
Device-friendly
It doesn’t matter which device your audience is using, they are bound to get an optimized and personalized experience irrespective of platform and dimension.
Topic-based content
Get auto-generated webpages based on trending topics in communities and create content that piques the interest.
Max out on engagement
The audience is engaged when they are rewarded. Create custom badges for your members using a personal scoring system.
Dashboards & reports
Track your progress and performance using custom lightning dashboards.
Personalization
It’s all about the customer-first approach. And that’s why every individual gets a customized and personalized content feed with Experience Cloud.
Customize and launch the portal of your choice with Experience Cloud
Be it a partner portal, insurance portal, patient engagement healthcare portal, or even customer service portal, you can deliver a seamless experience by adding custom components without coding. Design your own look and feel with a drag and drop interface and create apps and portals that are responsive to virtually every device. Here’s a glimpse of what you can build.
Creating a Partner Portal
As a partner portal, you can create an ideal ecosystem for your partners to develop and execute marketing strategies and campaigns, keep them updated with dashboards and reports, recruit, onboard, and help them grow with you.
Launching a Customer Support Portal
Empowered customers are loyal customers. Helping your customers efficiently and effectively manage their profiles and get a quick resolution to their queries through powerful self-service options and expert guidance at your fingertips.
Going live with a retail franchise management ecosystem
As a management portal for a retail franchise, you can set up a fully customizable ecosystem that allows your teams and stakeholders to collaborate and manage the promotions, content, calendar events, tasks, or even files and documents to ensure perfect alignment toward business goals. All of this in a single window using the Experience Cloud.
Contact our Expert to know more
