Salesforce Service Cloud

Streamlining Aftersales Using the Salesforce Service Cloud with Vyom Labs

Raising the bar of customer support with the Salesforce Service Cloud

Time taken to resolve an issue ∝

___________1______________
Customer Satisfaction Index

Set the benchmark for customer support by choosing cutting-edge tech that converges virtually every aspect of aftersales into one window. Streamline your company’s service pipeline by quickly resolving customer issues, making your service team more efficient, and providing an experience that puts your company ahead of the curve with the Salesforce Service Cloud.

Raising the bar of customer support

Prioritize, optimize, and realize

Not every customer problem that comes in, demands the immediate attention of your support agents. With the right tools and tech in your arsenal, queries and issues up to L1 and L2 levels can be handled by the software itself. The Salesforce Service Cloud provides Self-Service options and chatbots that can perform simple tasks freeing your agents to tackle more complex issues.

Advantages:

  • Prioritize – A study by Salesforce shows that 62% of customers tend to share their negative experiences. That means it’s best to make sure there aren’t any. Hence prioritizing the issues means that the severe problems get immediate attention leaving the customer with a positive review and your company with another success story.

  • Optimize – With the Salesforce Service Cloud, your agents can quickly access the right article from knowledge. And with the right AI assistance, your executives can plan their next move wisely.

  • Realize – You have reduced the resolution time by a significant margin. Well Done!

Prioritize, optimize, and realize

Service Cloud combines AI with service

Customers interact with your service center through many channels. Your agents cannot be everywhere at the same time. But there’s someone who can fill in the gap. When your customer support representatives are busy answering calls, the Salesforce Service Cloud provides chatbots powered by the AI Einstein to answer queries and perform simple tasks like order cancellations or returns.

Advantages:

  • Einstein bots can be easily created and trained to automate simple repetitive tasks.

  • The AI can also be used to classify cases, suggest articles from the knowledge base, and make recommendations to resolve the issue.

Service Cloud combines AI with service

Addressing the elephant in the room – Spreadsheets

For your teams to work in tandem, all your data has to be available at the right time for smooth collaboration. All the service information a representative needs to properly address an issue must be available in a single window. The Salesforce Service Cloud makes sure that teams don’t work in silos, as it keeps track of the incoming data coming through various channels and puts it together in a neat report full of actionable insights.

Advantages:

  • Error-free compilation of customer interactions which is also easily accessible.

  • Metrics that reveal areas of improvement and help your teams meet their business goals.

Addressing the elephant in the room – Spreadsheets

A service platform, collaborative portal, or a customer engagement tool?

The answer is, it’s all of them! Salesforce Service Cloud goes miles beyond
just ticking all the right boxes of a service platform.

Available as a mobile app

Available as a mobile app

For field agents, logging incident reports, troubleshooting reports, and other client interactions in the field becomes easier.

A point of convergence

A point of convergence:

The service team can integrate the Service Cloud with other applications and CRM systems so that they can get information like the purchase history of the customer.

Not just limited to service

Not just limited to service

Why limit your service to just service? If a customer is having an issue placing an order, or wants to upgrade, that’s a direct addition to the revenue. So in a way that’s sales coming from a service platform and integrate it with your CRM to keep the database updated.

Out with the repetitive and manual and in with the automated

Out with the repetitive and manual and in with the automated

The time spent by your service executives in manual redundant tasks is taxing your business. Create powerful automation rules and let the technology take care of manual tasks.

Sales is where you forge a bond with your customer, but service is where you strengthen it.

We at Vyom Labs believe that every organization out there is tackling a complex problem statement. Nothing would delight us more than an opportunity to help your organization do what it does best using our experience and expertise with Salesforce Service Cloud. We would love to get to know your business.

Contact our Expert to know more

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