Product Description:

TrueSight Orchestration is an IT process automation solution that allows IT to create workflows across applications, platforms, and tools to orchestrate critical activities such as event remediation, compliance, security and service desk automation across the organization.

Business Challenge

Delivering business services at today’s pace is difficult enough for IT operations. Add in the complexity of multi-tier, hybrid application stacks, constantly changing industry regulations, and increased security threats, and it’s easy to see how IT staff are overwhelmed by labor-intensive, day-to-day operations. The burden of repetitive, manual tasks affects productivity—and innovation—of IT staff and business users alike.

TrueSight Orchestration lets IT staff look at the big picture and automate tasks via workflows that span multiple applications, systems, or infrastructure with fewer resources and higher-quality, predictable outcomes.

• Event Automation resolves recurring events that have standard remediation processes taking IT from incident response to proactive problem management.
• Closed-Loop Change and Configuration automates process compliance while reducing labor costs and errors. Ensure speed and compliance in your change and configuration practice-bolstering security and reducing labor cost sand errors
• Service Desk Automation frees IT from high-volume, routine,repeatabletasks. Automate new hire on-boarding, password resets and service provisioning or commissioning.
• Ebonding enables IT to quickly and easily integrate multiple ticketing solutions across internal and partner systems. Facilitate data sharing about service requests or incidents to provide faster, higher quality service.
• TrueSight Orchestration decreases errors or downtime caused by manual efforts or hand-written scripts that attempt to tie non-integrated systems together. The result: greater stability and less change impact, system-wide.