BMC Products Support
Services

We are among the very few certified BMC Consulting partners in the world. Vyom Labs has gone through very rigorous exercise before being awarded this status. Our consultants are certified through practical exams before they are awarded BMC Certified Professionals (BCP) status. Our customers can be sure of accuracy of support and caliber of consultants when you select us as your BMC support partner.Our Support service offers fully Onsite, fully offshore and onsite-Offshore mix model for supporting your BMC ITSM solution at following levels – Level 1, Level 2 and Level 3.Apart from handling the operational tickets we best practices to ensure smooth functioning of the application

Corrective and Preventive action post regular monitoring of the system to ensure smooth application working

Defined Response SLAs and weekly status report

Working hours as per Customer’s business requirements

Vyom Labs SME Team At Backend

Vyom Labs has a certified expert level SME team to support the various projects.Following are the various responsibilities and activities carried out by them –

  • Provide quality assurance services for work products

  • Provide consultation and technical solutions

  • Contribute in Skills and Capability Development of team members

  • Complete technical ownership of ongoing support projects (both offshore and onsite)

  • Handling Technical Escalation across projects

  • Exploring new technologies and capability building

  • Reviewing Technical Documentation, preparing Technical Training Material

ITIL and ISO 20000 Expert Team at backend

Strong Foothold in ITSM Practice Vyom Labs has a team of ITIL certified functional consultants with vast industry experience in consulting, and conducting trainings and corporate workshops for implementation of ITIL processes, internalizing them within the client organization as well as facilitating the client for achieving ISO 20000 certification. The consultants have accredited certifications right from ITIL Foundation till ITIL Expert Level, as well as ISO 20000 Implementation and Auditing.

To Know More About Our BMC Support Services.