BMC Remedy Integration
Services

Vyom Labs has creative experience in BMC Remedy integrations addressing pain areas for customer in a fast, scalable and effective manner. Vyom Labs has extensive experience in the following types of integrations

Web Service Integration

Enable other applications may it be your ERP, CRM, Defect Management Application, monitoring systems and other Enterprise applications to create, modify or search data in the AR System through web services.

Email Engine Integration

Utilizing the Remedy email engine to create, modify or search tickets in the AR system

Database integration

Extracting AR System data utilizing database views and custom stored procedures

API integration

Utilizing the API’s exposed by the AR System to create, modify and search tickets

BMC Atrium Integrator for data transfer

BMC Atrium Integrator for data transfer “here it is “The BMC Atrium Integrator provides the tools needed to manage bulk and incremental data transfers between external data sources and the CMDB”

AD Integration for Authentication

Utilizing the AREA plugin API to integrate with the Active Directory for authentication

Remedy-JIRA Case Exchange

BMC Remedy Service Management Suite is an ITSM enterprise solution with mobile-first digital enterprise management platform built for boosting workforce productivity. JIRA is a proprietary issue tracking product, developed by Atlassian.

It provides bug tracking, issue tracking, and project management functions.This integration is carried out using the web services and for the web services to communicate Java code is written.Integration is possible to achieve from JIRA-Remedy and Remedy-JIRA case exchange.

Remedy 7.x Custom Application Case Exchange Integration

Integration between Remedy ITSM 7.x and Remedy AR 7.x custom application, both applications are installed in different data canters and accessible to different sets of users.Sample Integration Use Case:

1. Any updates at remedy ITSM 7.x will be synchronized to Remedy AR 7.x custom application

2. Any updates at Remedy 7.x custom application will be real time updates to remedy ITSM.

3. Create incidents through API Interface actions (Create, Update, Query and Close) in Remedy custom application.

4. On Ticket submission, Remedy custom app workflow consumes Remedy ITSM webservice and creates ticket in Remedy ITSM and fetches ticket number and log.

5. If the ticket is updated in Remedy custom app, then workflow consumes UPDATE webservice of ITSM remedy and updates ticket in remedy ITSM.

6. API’s fetches the updates from Remedy custom app on timely basis This integration is carried out using the web services and for the web services to communicate Java code is written.

BMC Remedy Integration Services