BMC Remedy ITSM Suite
Implementation Services
Vyom Labs has a comprehensive experience and skill implementing end to end solutions in the BMC ITSM suite to help customers cut costs, reduce risk and meet business purposes. Having implemented Remedy solutions for companies ranging from Small-size to mid-size to Fortune 500 across different verticals, Vyom Labs identifies what it takes to tailor Remedy ITSM solution to fit your needs. Our offerings include
Service Request Management
Vyom Labs can bring in its ITSM capability to assist with structure and arranging a corporate Service Catalog customized for your needs. Vyom Labs can assist with the examination of the each LOB’s in your organization and help build an effective operational and product category listing for your organization and an effective Service catalog
Incident and Problem Management
Vyom labs can help you adapt Incident and Problem Management modules to fit your organization needs, and empower your staff with information to help them make better decisions and maximize their productivity and impact
Change and Release Management
Vyom Labs can assist with gap analysis of existing Change and Release process against ITIL specifications, and assist with customizations to Change and Release Modules to fit your specific organizational needs
Service Level Management
Vyom Labs can help you configure SLA’s for delivery and support of business services