TrueSight Operations Management 11.x

TrueSight Operations Management

TrueSight Operations Management 11.x

Infrastructure & Application Monitoring and Advanced Event Management

Delivery Method

  • Instructor led classroom/ Online training
  • Web-based trainings

Prerequisites

  • TrueSight Operations Management 11.x: Fundamentals Architecture and Components (WBT)

Course Activities

  • Presentations
  • Lab Exercises
Course Overview

Course Overview

TrueSight Operations Management is an integrated platform that operates infrastructure & applications from a single interface. It goes beyond monitoring to operate complex IT environments & diverse data streams to deliver actionable IT intelligence. This helps resolve issues before they impact the business. This course combines classroom instruction with lab exercises to guide candidates by the event management functionality of BMC TrueSight Operations Management 11.x. attendees will develop skills in event collectors, applications of event rules & event policies, and types and usage of event adapters.

RECOMMENDED TRAININGS:

  • TrueSight 11.x: Overview (WBT)
  • TrueSight Operations Management 11.0: Using New Features (WBT)
  • TrueSight Operations Management 11.x: Fundamentals Installing
  • TrueSight Operations Management 11.x: Fundamentals Administering
  • TrueSight Operations Management 11.x: Fundamentals Operating
  • TrueSight Operations Management 11.x: Advanced Training – Service Modeling

Target Audience

Administrators

Consultants

Learner Objectives

  • Know the architecture & components of TrueSight Operations Management 10.x
  • Know how to install SSO, TSPS, & TSIM
  • Understand the features and functionalities of the TrueSight console
  • Understand how to create installation packages for a PATROL monitoring solution
  • Generate Staging, Blackout, & Monitoring policies for PATROL agent
  • Fix the BMC TrueSight Infrastructure Management Administrator console
  • Create devices, groups, and add monitors
  • Study events & generate graphs using the BMC TrueSight Infrastructure Management Operator console
  • Produce Service Level Objectives (SLOs) using the BMC TrueSight Infrastructure Management SLO console
  • Know to create installation packages for a PATROL monitoring solution
  • Create Monitoring policies for PATROL agent
  • Understand the concepts of TrueSight Analytics and Probable Cause Analysis
  • Learn to work with baselines and thresholds

  • Learn to perform probable cause analysis using the TrueSight console

  • Define events and event management

  • Explain the concepts related to TrueSight Infrastructure Management cells

  • Describe cell configuration tasks & work with cell Knowledge Base (KB)

  • Work with event adapters
  • Describe the role of event collectors
  • Explain the event rule engine & work with different event rules
  • Work with out-of-the-box event management policies
  • Create a dynamic enrichment policy

Advanced Training – Service Modelling

Delivery Method

  • Instructor led classroom/ Online training
  • Web-based trainings

Prerequisites

  • BMC TrueSight Operations Management 11.x: Fundamentals Architecture and Components (WBT)

Course Activities

  • Classroom Presentations
  • Hands-on Lab Exercises
  • Demonstration

Course Overview

BMC TrueSight Operations Management is an integrated platform that monitors infrastructure & applications from a single interface. It goes beyond monitoring to operate complex IT environments & diverse data streams to supply actionable IT intelligence. This helps to solve problems before they impact the business. This course combines classroom instruction with laboratory exercises & demonstrations to teach attendees by the basic concepts of Service Monitoring with TrueSight Operations Management 11.x. Candidates will develop skills in: integrating TSOM with CMDB and Service Desk, working with service model using TrueSight Infrastructure Management Admin console, working with service model using Impact Model Designer, monitoring services from the TrueSight console & TrueSight Infrastructure Management Operator console, managing service impact model and BMC service resolution.

RECOMMENDED TRAININGS:

  • TrueSight 11.x: Overview (WBT)
  • BMC TrueSight Operations Management 11.0: Using New Features (WBT)
  • BMC TrueSight Operations Management 11.x: Fundamentals Installing
  • BMC TrueSight Operations Management 11.x: Fundamentals Administering
  • BMC TrueSight Operations Management 11.x: Fundamentals Operating
  • BMC TrueSight Operations Management 11.x: Advanced Event Management
Course Overview

Target Audience

Administrators

Consultants

Learner Objectives

  • Understand concepts of service impact management & service modeling
  • Understand service model components
  • Learn to create a service model by the help of TrueSight Infrastructure Management Admin Console
  • Understand how to generate a service model using Impact Model Designer
  • Learn how to manage a service impact model
  • Learn to track services using TrueSight console & TrueSight Infrastructure Management Operator console
  • Understand to assign events to the CIs
  • Understand the architecture and workflow of BMC Service Resolution
  • Know TSOM integration with BMC Service Desk

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