This course provides BMC Remedy IT Service Management application administrators with the ideas and hands-on experience to integrate best practices when administering the BMC Remedy IT Service Management Applications, specifically BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management BMC Service Level Management, Smart IT, MYIT using a workshop environment, group discussions, and scenario-based guided lab training, regulate, participants analyze, and perform the mandatory steps to administer BMC Remedy IT Service Management applications to backing the corresponding business processes.