BMC Helix Services
BMC Helix is a Multi-Cloud Cognitive Service Management and it is a seamless Service Management which can run on any public cloud because of its container deployment capability. This is having Cognitive automation capabilities which increase the customer experience. The complex reports generation capability will allow data driven insights.
Vyom Labs BMC Helix Offerings
Vyom Labs provides end-to-end services for BMC Helix including solution consulting, implementation, migration, integration and support. Vyom Labs Product-Operational-Development (POD) services which covers the entire range of support services for BMC Helix.
Solution Planning Consulting Services
This service is intended to help you plan a migration from your ITSM on premise version to the Helix Remedy Service Management.
Determine and analyse the gaps between the on premises and cloud solutions.
Additionally, it helps you to plan what data, customizations, and integrations should be migrated to the new solution, as well as understands the Helix technologies that can be used to help you successfully achieve your business goals.
Solution Planning Consulting Services
This service is intended to help you plan a migration from your ITSM on premise version to the Helix Remedy Service Management.
Determine and analyse the gaps between the on premises and cloud solutions.
Additionally, it helps you to plan what data, customizations, and integrations should be migrated to the new solution, as well as understands the Helix technologies that can be used to help you successfully achieve your business goals.
On premises to Helix Migration Service
This offering provides various migration options including the movement of on premises foundation data, transactional data, customizations, and integration configurations to the BMC Helix cloud environment.
On premises to Helix Migration Service
This offering provides various migration options including the movement of on premises foundation data, transactional data, customizations, and integration configurations to the BMC Helix cloud environment.
Helix Implementation Services
This offering provides a net new out-of-the-box implementation for your Helix service.
This option is ideal, if you are not moving existing data or customizations from on premises to the BMC cloud. This will allow for a fresh start for your system. This option usually starts with foundation data and process-specific application workshops.
Helix Implementation Services
This offering provides a net new out-of-the-box implementation for your Helix service.
This option is ideal, if you are not moving existing data or customizations from on premises to the BMC cloud. This will allow for a fresh start for your system. This option usually starts with foundation data and process-specific application workshops.
Helix Support Services
Vyom Labs offers Product, Operational and Development Services to bring solidity to your implemented BMC Helix or On Premise Solution.
For a monthly fixed service fee, you are entitled to various services from Vyom Labs on your BMC purchases with a minimum support period of 1 Year.
L1 Product Support Service
L2 Operational/Administration Support service
L3 Development (Customization/Integration) service
One time Upgrade within the Services period
One time Implementation of new ITSM modules
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