FootPrints Service Core

BMC FootPrints

BMC FootPrints is easy to install, use, and integrate with other systems. Empower business users to solve common issues through self-service or provide an easy way to initiate service delivery. Administrators can quickly create personalized working experiences that increase productivity by configuring end-to-end business services for IT and beyond.

By increasing visibility and automating workflows, BMC FootPrints gives IT organizations the control necessary to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk.

BMC Footprints Service Core offerings

Incident Management

Easy and rapid creation of incidents with templates. Automated routing and notification. Visual impact analysis to restore service and minimize business impact.

Problem Management

Coordinate complex problem investigations. Link related records, configuration items, and changes. Track the history of problem investigation.

Change Management

Plan changes to reduce service outages. Manage assessments and approvals. Link related items such as configuration items, problems, solution articles and incidents. Audit change history.

Service Request

Empower end users for self-service. Submit requests and track progress and feedback. Personalize interfaces for efficiency. Automate approvals.

Service Portfolio

Define, develop, and publish IT services. Manage service level agreements (SLAs) and service level targets to meet business needs. Link contracts to related services and incidents to track achievement.

Knowledge Management

Make key information readily available to users. Create different knowledge bases for different users. Link knowledge to incidents and other records to provide detail.

Configuration Management Database (CMDB)

Create and manage configuration items (CIs) to identify problems. Link CIs to other records like incidents, changes and contacts to see the impact on the organization. Track versions and warranty information to plan upgrades.

Workflow Automation

Automate business processes. Incorporate rules and approvals into processes. Easy to use GUI with drag and drop workflow design.

Executive dashboards and business analytics

Increase uptime and compliance by instantly monitoring key metrics, including adherence to SLAs.

Visualization and reporting

Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building.