Webinar: Managing Customer Service – Digital Way

The ongoing pandemic is pushing organizations to rethink how they do business. Working remotely and keeping the customer happy by providing good service is a real challenge.

Join us for the webinar on Salesforce Service Cloud and Automation, and learn how with the power of the Salesforce Service Cloud you can intelligently serve your customers without any boundaries of channels and without compromising the customer experience even while working remotely.

What will you learn in this live webinar?

• Digital innovation in customer experience by providing multiple channels to register and track cases leading to customer success.
• Improve Service Quality with advance features Service cloud like Macros, Entitlement, Escalation rules etc.
• Maximize agent productivity by assigning them the cases based on their expertise
• Knowledge Articles – Get the right answers to the agents and customer faster.

Webinar Presenters