Vyom Labs ADD ON Services for BMC

ITSM Assessment / Health Check

	Basic Assessment	Advanced Assessment
Results You Get
Recommendations / Future Roadmap summary
Workflow Configuration
Foundation data review
Integration design
Solutions Architecture Resilience
Readiness in terms of Cloud migration
Error Log Review
Identify performance issues and Recommendations for fixing performance issues
Reduce gaps in Demand-Capacity Management for BMC Remedy resources needs.
Customization /Personalization review
Reports Number of Active Users on Remedy Instance Throughput of Remedy Server Transactions Per Second Executed On Server Hits Per Second To Mid-Tier Response Time v/s Elapsed Time Performance Monitor(s) Metrics
Duration / Pricing	3-4 Days/ FREE	10 – 12 Days

SCCM Connector for BMC CMDB

Vyom Labs Built Connector Capabilities
Ready connector
Selective CI/Asset data pull from SCCM discovery
Automatically synchronizing SCCMCI data to BMC CMDB
Efficient to sync only incremental or only updated data transfer
Custom Remedy interface and access control for Data Store configuration, no need to open any external tool/UI.
Conditional Sync for meaningful data
Connector Can handle Following Use Cases
New CI discovered A new CI will be created in CMDB CI Is updated in SCCM Respective CI will be updated in CMDB Conditional Sync Can select specific classes to sync Brings meaningful data and avoids garbage For Ex. We want to sync only for Processer class CI Deleted(soft delete) Support only for the Product CI delete. Respective CI will be marked (updated) as “Delete” in CMDB

Real-Time CMDB update

Challenges

CMDB can be updated manually but error-prone
CMDB can be updated automatically with Discovery tools but only in Scheduled Hours

Solution

Real-time updates the CMDB regardless of any Discovery solution (BMC Discovery, BMC Client Management, SCCM, etc.)
Use Case
Request for new Server provisioning via BMC DWP / SRM
Respective Approver approves the request
Fulfillment ticket gets created either WO, INC, or CHG and with associated tasks.
Upon completion of the associated task, ticket status will change “Completed”.
Instant discovery against newly created Server will trigger.
Post instant discovery, Newly discovered Cis moves into CMDB
Then CMDB will follow its routine lifecycle to enrich Asset Management

Report Migration to Smart Reporting

Migration of Custom reports on Smart Reporting

Phase 1

Existing Report Assessment
Categorization in easy, medium and complex Reports

Phase 2

Fast/ Scalable model to migrate necessary reports
Migrate all sorts of reports – Easy and Custom
You can schedule broadcasts for specific reports
You can share specific reports over Email from the console

Demand Management (Custom Module)

Business Case

ITIL demand management helps a business perceive and predict Client/Customer demand for services. Every business is subject to cyclical behavior. According to ITIL, the purpose of demand management is to understand, anticipate, and influence customer demand for services Solution.

Vyom Labs has built automation within BMC Remedy ITSM that is aligned with other ITSM processes. A Demand type can be a “Project” and a “CR” and it will automatically trigger the Change Management process based on the Demand lifecycle.

Demand Management Application consists of the following three Personas:

Demand Request (Service Catalog) – End User Persona
Demand Module – IT Agent Persona
Demand Console – Dashboard – IT Manager / Demand Manager Persona

Integration Services

ITSM integrations enable tickets to be created or updated through Third-party tools either manually, for example automatically, through monitoring and alerting systems like Splunk or SolarWinds. These integrations also allow for ITSM data to update records in other tools like Daptiv (PPM), Apptio (ITFM), or NetIQ (IDAM).

BMC Helix ITSM solutions can be integrated via BMC Helix Integration Service, REST APIs, Java APIs, C APIs, and web services.

Integration	Use case
CA PPM (Clarity)	Integrate CA PPM with BMC Helix ITSM Service Desk for incident costing, conversion to project req.
Daptiv	Integrates Daptiv projects with BMC Helix ITSM requests, changes and releases
Flexera	SW license management integrated with BMC Helix ITSM Asset Management, Contracts & CMDB
Survey	Survey add-on for BMC Helix ITSM
Microsoft Exchange	Email engine and calendar integration for BMC Helix ITSM
Microsoft Outlook®	Submit, update and track BMC Helix ITSM incidents right from Outlook®
Microsoft SharePoint	Display BMC Helix ITSM form data on a SharePoint portal
Microsoft SharePoint	SharePoint front-end for ticket creation
Microsoft SharePoint	Display BMC Helix ITSM data in SharePoint, update existing records or the submitting new tickets
Microsoft Windows	Self Service Password Reset solution for Microsoft Windows user credentials
Nlyte	Synchronize IT infrastructure data in BMC Helix ITSM with physical infrastructure data in Nlyte
Snow Software Asset Mgmt	SUsage of BMC Helix ITSM data for Software Asset Management
SAP Solution Manager	Integration between SAP Solution Manager and BMC Helix ITSM for Incident and Change management
CA Service Operations Insight	Automatically or manually create incidents in BMC Helix ITSM from CA Service Operations Insight alert escalation
Entuity Network Monitoring	SaaS based unified critical communication solution – trigger, track and manage communications
Micro Focus ALM / Quality Center	Bidirectional integration between BMC Helix ITSM and Application Lifecycle Management solutions

Integration	Use case
Micro Focus Operations Management	Turn Micro Focus OM events into BMC Helix ITSM incidents and sync status & content
IBM Netcool	Turn Netcool events into BMC Helix ITSM incidents and sync status & content
Microsoft System Center 2012 Orchestrator	Create and update BMC Helix ITSM tickets from SCOM events and or automatically fulfill service requests
Nagios	Event to incident integration with BMC Helix
NetIQ	Display BMC Helix ITSM tickets as alarms in NetIQ Operations Center
OpsGenie	Trigger OpsGenie notifications from BMC Helix ITSM tickets
SMS	Bidirectional integration to trigger SMS alerts or update BMC Helix ITSM tickets
Sailpoint IDM	Create incident in BMC Helix ITSM from IDM events
SolarWinds	Event to incident integration from SolarWinds to BMC Helix ITSM Service Desk
CA Agile (Rally)	Convert BMC Helix ITSM Incident/change requests into user stories in Rally and vice versa
Jira	Create bugs in JIRA from incidents. Create change requests or incidents in BMC Helix ITSM for one or multiple Jira user stories, incl. sync of status and comments.
Microsoft Teams/Skype	BMC Chatbot / BMC Helix ITSM
Performance TestEdge	Performance testing and monitoring for BMC Helix ITSM
Selenium	Test automation for BMC Helix ITSM
AutomationEdge	Automate Mundane IT Tasks

List of sample integration use cases with Remedy ITSM– BMC Helix Integration Service

Sample Use Case
Consolidation of multiple BMC Helix ITSM IT service management instances.
Consolidation of multiple IT service management solutions (e.g. dept service mgmt solution based on BMC Helix Remedyforce).
Connect to create new events or update existing events based on your application use cases.
Trigger on new or updated alarms or events and also create a new event.
Ticket brokering to SalesForce system
Send an email to the gmail service
Integrate your application with basecamp through methods such as creating a new project or creating project artifacts
Create defects in Rally from BMC Helix ITSM Service Management incidents. Create BMC Helix ITSM Change Requests from Rally stories
Convert incoming email to record in the system
Look for state changes in Nagios assets as well as interact to change states
Perform test actions using perftest
Trigger workflow based on updated status of a job
Ticket brokering to AWS ticketing system
Trigger workflow when a new message appears in a channel or post a new message
Take action on a new post as well as being able to create new posts from your application.
Create JIRA issues from BMC Helix ITSM Service Management incidents. Create BMC Helix ITSM Change Requests from Jira user stories.
Create new issue or update an existing issue
Generic connector used to interact with BMC Helix integration Service directly like triggering workflow on a flow being created

Vyom Labs ADD ON Services for BMC