Case Study On
A Leading Retail Brand
Implemented Service Cloud to improve
Customer Experience
Overview:
Leading Retail Brand has to connect customers to the world of Premium Lifestyle Products bearing the highest quality standards at surprisingly affordable prices. To achieve this they implemented Service Cloud.
Read to learn:
-
All Customer Queries at single place so increased productivity of Support Agent.
-
Improved TAT
-
Auto email notifications
-
Improved communication and collaboration across the departments
-
Reports and Dashboard to analyze queries received v/s resolved, queries raised
Overview:
Leading Retail Brand has to connect customers to the world of Premium Lifestyle Products bearing the highest quality standards at surprisingly affordable prices. To achieve this they implemented Service Cloud.
Read to learn:
-
All Customer Queries at single place so increased productivity of Support Agent.
-
Improved TAT
-
Auto email notifications
-
Improved communication and collaboration across the departments
-
Reports and Dashboard to analyze queries received v/s resolved, queries raised