Product Description:

Market trends neatly show the expeditiously growing role and value of intelligent applications in the enterprise. Businesses also find themselves struggling with a single path to service options, often at the expense of the employee experience. Keyword searches are often limited to specific keywords and users spend more time than necessary searching for services and resolution. As organizations seek to attract, recruit, and retain top talent, modern technology experiences will help differentiate them as forward-looking and on the front lines of innovation.

BMC Helix Chatbot offers intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These intelligent applications are crucial for addressing changing expectations around compelling user experiences. The value of this approach goes beyond convenience, AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume.

BMC Helix Digital Workplace provides intuitive and intelligent customer-like experiences to help organizations step into the future of work. It delivers simple, context-aware interfaces that provide engaging experiences to support employees whenever, wherever, and however they want to work. Built upon an enterprise-grade infrastructure, BMC Helix Digital Workplace offers Omni-channel engagement changing the way service is consumed and delivered by extending beyond traditional service channels with chatbots and virtual agents.