Product Description:
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centered user experiences that helping you to work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution.
Business Challenge
Today’s Service Management is human-driven and most resource intensive. ITSM systems and processes are still manual, inaccurate, and slow, resulting in higher costs and lower productivity.
Service Management as a category is being disrupted by technologies like artificial intelligence (AI) and machine learning (ML), chatbots, virtual agents, and the Internet of Things (IoT), which are all driving dramatic changes in how enterprises provide services in the future. Savvy business leaders are jumping in headfirst and applying these technologies to solve real business challenges and get a competitive edge in the market.
Product Detail
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BMC Helix Digital Workplace: Provides Omni-channel conversational experiences for end-users over the web to Slackbot, Chatbot, SMSbot, and Skypebot.
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BMC Helix Chatbot: Solve issues using Natural Language leveraging Conversational Artificial Intelligence.
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BMC Helix ITSM: Provides predictive service management using auto-classification, assignment, and routing of incidents; includes embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers.
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BMC Helix Business Workflows: Delivers extension beyond IT to lines of business like HR, facilities, and procurement.
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BMC Helix Platform: Offers a cloud-native microservices-based platform that helps companies extend, customize, and integrate through REST APIs.
Key Features:
Key Benefits:
Our Clients
