Even in the face of uncertain futures, ambitious strategic goals like increasing revenues and advancing digital business necessitate action. Setting your action plan with the aid of these top technological developments is essential for success.

We have stepped into 2023 and the yearly tradition of seeing technological trends and forecasting the upcoming solar orbit gets underway. Inherently dangerous, such activities are always fascinating. This is especially true in tumultuous times like the ones we experienced during the pandemic and then later with the fear of countries being at war. However, staying ahead of time and being accustomed to changes is the way to go.

Given how quickly technology is developing, there are constantly new gadgets, quicker speeds, and practical improvements to investigate. For 2023, experts have identified some fascinating developments and trends. These include the Metaverse, sometimes known as the future of the internet, artificial intelligence-generated content, smart eyewear, and new and improved sustainable technology.

Gartner’s Top 10 Strategic Technology Trends for 2023 can be summarized into the following points

1. Optimizing: protecting the value integrity of production AI systems, increasing data-driven decision-making, and optimizing IT systems for increased dependability.
2. Scaling: expanding the scope of vertical products, speeding up the production process, and enabling communication everywhere.
3. Engaging: advancing methods to access new virtual marketplaces and breaking new ground in business model change and engagement with customers and employees.

Sustainability is at the core of all of these trends. “Every technology investment needs to be weighed against its impact on the environment, as well as future generations. ‘Sustainable by default’ requires sustainable technology,” says Gartner’s David Groombridge.

Let’s take a look at the top trends that will rule our tech world in 2023!

All about AI 

Despite the fact that artificial intelligence (AI) has been around for a long time, we are just now starting to explore its capabilities. The new AI technology, which is expected to take off in 2023, promises creativity and will present the globe with original visuals, sounds, and music. You will be able to utilize your digital avatar to communicate on your behalf thanks to language algorithms that enable AI to identify and emulate human dialogue. In 2030, PwC predicts that AI will add $15.7 trillion to the global economy. As a result of AI’s ability to drive greater product variety, 45% of total economic gains are expected to come from product enhancements by 2030.

Machine Learning

Machine learning will still be a bright and quickly expanding discipline in 2023, with numerous intriguing innovations. In 2023, ML will be used more and more in the following technical fields: autonomous systems, distributed enterprise management, creative AI, and cyber security. ML will spread to more industries in 2023, enhancing productivity and job security.

Get ready for Metaverse

According to experts, the metaverse will contribute $5 trillion to the world economy by 2030, and 2023 will be the year that determines the metaverse’s course for the following ten years.
The fields of augmented reality (AR) and virtual reality (VR) will develop further. The metaverse workplace is one to keep an eye on; in 2023, we’ll have more immersive meeting spaces where we can collaborate, brainstorm, and create together.

As of 2023, companies will increasingly use metaverse technology for training and onboarding, such as AR and VR.

Watch out for Web3

Additionally, 2023 will see a huge advancement in blockchain technology as businesses produce more decentralized goods and services.

In the coming year, non-fungible tokens (NFTs) will be easier to use and more useful. For instance, NFT concert tickets may allow you access to backstage activities and artefacts. NFTs might represent the contracts we enter into with third parties or they could be the keys we use to interact with many of the digital goods and services we purchase.

Sustainable Technology

In 2023, there will be a drive toward greener technology. We are all addicted to technology, such as our tabs, smartphones, laptops, and computers, but where do the parts come from that are used to make these devices? People will be more interested in where the rare earth materials used in products like computer chips come from and how we use them.

Keep up with the most recent business and technology trends to remain ahead of the curve. Read more about the tech world with Vyom Labs.

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About the Author:

Prashant Deshpande
Executive Vice President

Prashant heads global delivery of Vyom Labs consisting of various practice units such as BMC and ServiceRize. Prashant has illustrious career over thirty years in information technology and has served at senior executive levels with global companies such as: IBM, BMC, Veritas and Citibank.

Prashant has built, scaled and managed various IT, professional services & product development/support organizations.

His technical expertise is in IT infrastructure management, automation and managed services. He is passionate about business transformation using cognitive technologies such as AI and machine learning.

As Helix Remedyforce customer, you are getting benefits of best of the world technologies – BMC Software’s ITSM solution built on Salesforce leading cloud platform. Helix Remedyforce is one of the best solutions for mid to large companies. Remedyforce can be used as not just as IT Service Management (ITSM) solution but also as Enterprise Service Management (ESM) solution.

What is ESM and why Remedyforce for ESM?

ESM essentially a means towards providing both your customers and employees with more value through the use and adoption of service management principles.

ESM means taking ITSM best practice to other departments like HR, Facilities, Finance, etc. This helps you reap more benefits out of Remedyforce investments. Also, you will be able to track the requests which need the involvement of multiple departments towards to fulfillment of the request.

We have seen Remedyforce customers using this platform extensively for handling requests and business process workflows for shared services beyond IT. e.g. Global organization with 150,000 employees use for HR shared services, Global enterprise with USD 110 billion revenue for finance and procurement department services.

When you need extra functionality not currently available in Remedyforce, you will be able to leverage the Salesforce development platform seamlessly to build department-level apps and integrate them with Remedyforce service management solution.

Why use RPA and Hyperautomation with Remedyforce?

When you use Remedyforce as ESM, you will start getting requests like application for leave, request for payment to vendors apart from IT requests like shared folder access. When a request is received in your ESM platform, the workflows are triggered, SLAs are tracked, an assignment is done efficiently. But the shared services staff then is burdened with so many repetitive requests. The staff needs to do a lot of swivel chair actions.

Hyperautomation can help in making the Enterprise go Digital when integrated with Remedyforce. These repetitive requests can be fulfilled using robotic process automation (RPA) and IT process automation (ITPA) technology. This frees your shared services staff from doing mundane tasks daily. They can spend time on challenging tasks and value-added tasks. The digital workers (aka Software robots) can take care of repetitive tasks.

Related blog:

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Hyperautomation bundled with Remedyforce to accelerate your journey in providing Digital services

What is Hyperautomation?
Hyperautomation isn’t simply replicating how tasks are completed with robotic process automation (RPA). RPA is the first step in the evolution of this type of technology. Low code platform, AI, iPaaS are key technologies involved in achieving Hyperautomation.

BMC Software has bundled AutomationEdge RPA and ITPA technology with Helix Remedyforce to provide the digital transformation with automation.
A key attribute of Hyperautomation is its ability to loop humans into the process. Seamless integration of AutomationEdge with Remedyforce helps you achieve this key capability required for hyperautomation.

You can download AutomationEdge directly along with BMC Helix Remedyforce trial software from BMC Software website.

Visit our Product pages for more info: BMC Remedyforce

Reach out to us at info@vyomlabs.com or share your comments below!

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About the Author:

Uday Birajdar

Uday Birajdar, Co-founder and CEO, Vyom Labs has 20+ years of experience in engineering, marketing, sales and business development. Since 2003 he has worked to develop a focused business in IT Infrastructure, Enterprise Service Management and Cloud space with automation and IT as-a-service as key elements.