As businesses expand, it becomes crucial to have the right IT Service Management (ITSM) solution in place to support their operations effectively. At Vyom Labs, we understand the complexities involved in migrating between ITSM tools, which is why we offer our specialized service for seamlessly transitioning from Remedyforce to Helix ITSM.

With our Remedyforce to Helix ITSM Transition service, organizations can effortlessly transfer their data, processes, and configurations from Remedyforce to Helix ITSM. Our migration experts employ industry-leading processes, tools, and methodologies to ensure a flawless transition, minimizing risks and ensuring a smooth switch.

Why Transition from Remedyforce to Helix ITSM?

Helix ITSM stands as an innovative and all-encompassing ITSM solution that sets itself apart by offering a range of advanced features and functionalities that are not typically found in other tools, such as Remedyforce. Here’s a more detailed elaboration on the advantages of Helix ITSM over Remedyforce:

• Intelligent Automation: Helix ITSM provides advanced automation capabilities that streamline workflows and processes, significantly enhancing overall efficiency and productivity.
• Advanced Analytics: By adopting Helix ITSM, organizations can harness powerful analytics, gaining deep insights into their IT operations. This empowers them to identify areas for improvement and optimize their performance.
• Flexibility and Customization: Helix ITSM is highly customizable and adaptable, allowing organizations to tailor the solution precisely to their unique requirements, ensuring a perfect fit.
• Streamlined Service Management: Helix ITSM offers a unified and integrated platform, enabling businesses to manage all their IT services from a single location. This eliminates silos and reduces complexity, resulting in improved service management.

Why Choose Vyom Labs for Remedyforce to Helix ITSM Transition?

When it comes to transitioning from Remedyforce to Helix ITSM, Vyom Labs stands as the trusted choice, thanks to our deep expertise and proven transition methodology. Our comprehensive transition process encompasses the following refined steps:

As-is Assessment: We conduct a thorough assessment of your existing Remedyforce environment, identifying areas for improvement and designing a customized transition plan.

End-to-End Transition: Leveraging industry-leading methodologies and tools, we ensure a seamless and secure transition of your data, configurations, and workflows from Remedyforce to Helix ITSM.

Customization: We collaborate closely with your team to customize the Helix ITSM solution, aligning it precisely with your specific business needs to maximize your return on investment (ROI).

Testing and Validation: Rigorous testing and validation of the transitioned data, workflows, and configurations are performed to ensure accuracy and completeness.

At Vyom Labs, we understand that transitioning between ITSM tools can be a daunting task. Therefore, we offer a comprehensive transition service that has been refined through our expertise and experience. Our team is dedicated to delivering a secure and hassle-free transition to Helix ITSM.

In conclusion, businesses considering a transition from Remedyforce to Helix ITSM can rely on Vyom Labs for a smooth and efficient process. Contact us today to learn more about our Remedyforce to Helix ITSM Transition service and discover how we can help streamline your ITSM operations.

---

About the Author:

Shomit Mitra
B2B SaaS Marketing Expert | Digital Transformation Evangelist

With more than a decade of experience and expertise in initiating digital transformative initiatives in virtually every domain, Shomit has a knack for identifying potential opportunities for process improvement through modernization.

In today’s rapidly evolving business landscape, organizations must constantly seek ways to optimize their IT service management (ITSM) processes. With the emergence of innovative solutions, such as BMC Helix, migrating from Remedyforce to this advanced platform can unlock a host of benefits for your business. As technology continues to advance, businesses must embrace innovative solutions that can drive efficiency, foster innovation, and deliver exceptional service. One such solution is BMC Helix, a next-generation ITSM platform that offers a host of advanced features and capabilities.

Streamline Your Business with a Seamless Transition

Migrating from Remedyforce to BMC Helix is a strategic decision that can propel your organization forward and unlock a new level of operational excellence. This blog post will delve into the key reasons why transitioning from Remedyforce to BMC Helix is a step in the right direction for businesses seeking to optimize their IT service delivery.

In this blog post, we will explore why migrating from Remedyforce to BMC Helix is a strategic decision that can drive efficiency, innovation, and improved service delivery.

Embrace the Power of Next-Generation ITSM

In an era where artificial intelligence (AI) and machine learning (ML) are transforming industries, BMC Helix harnesses the power of these technologies to revolutionize ITSM. According to a study by The Enterprisers Project, 79% of IT executives believe that AI and ML will play a crucial role in IT operations. BMC Helix integrates these advanced technologies to automate and streamline IT processes, leading to improved incident management, problem resolution, and change management.

With BMC Helix, businesses can benefit from enhanced self-service capabilities, empowering users to resolve issues independently and reducing the burden on IT support teams. The platform’s intuitive interface and knowledge base enable users to access relevant information and solutions with ease. Furthermore, BMC Helix incorporates predictive analytics to enable proactive service management, predicting potential issues before they occur and facilitating faster problem resolution. This ensures minimal disruption to business operations and enhances overall service quality.

Reasons to Migrate from RemedyForce to BMC Helix

1. Operational Capability & Flexibility

• Analyze your data to identify problems & major incidents: Leverage BMC Helix’s advanced analytics capabilities to analyze data and proactively identify potential problems and major incidents.
• Automate repeatable tasks, such as assignment & categorization & email handling: Streamline your IT processes by automating repetitive tasks like assignment, categorization, and email handling using BMC Helix’s automation features.
• Publish knowledge articles across the team: Facilitate knowledge sharing and collaboration within your IT team by easily publishing and sharing knowledge articles through BMC Helix.
• Analyze the risk of change: Gain valuable insights into the potential risks associated with changes in your IT environment using BMC Helix’s risk analysis capabilities.

2. User Experience Acceleration

• Seamless user experience across MS Teams and Slack: Integrate BMC Helix with MS Teams and Slack for a smooth user experience.
• Interactive conversational support with Virtual Agent (Chatbot): Leverage BMC Helix’s Virtual Agent for interactive and conversational support through a chatbot interface.
• Access knowledge articles from multiple sources: Enable easy access to knowledge articles from various sources within BMC Helix.
• Collaborate and keep teams informed across support groups: Foster collaboration and keep team members informed on specific tickets within BMC Helix, even if they are not directly involved.

3. Reduction in Overhead Expenses

• Significant reduction in effort and cost: BMC Helix reduces the effort and cost involved in supporting services, enabling more efficient and cost-effective operations.
• Faster upgrade times: With BMC Helix, upgrade processes are streamlined and accelerated, minimizing downtime and maximizing productivity.
• Leverage BMC’s innovation for app development: Take advantage of BMC’s continuous innovation by utilizing BMC Helix to develop and deploy more applications, driving business growth and enhancing service offerings.

4. Quick Future Turnarounds

• Onboard your other verticals/business units (Finance, HR, Facility etc.): Expand the benefits of BMC Helix beyond ITSM by onboarding other verticals or business units within your organization, such as Finance, HR, and Facility. By leveraging BMC Helix’s capabilities, you can streamline and automate processes across departments, fostering collaboration and enhancing overall operational efficiency.
• Onboard your dealers and suppliers, enabling self-registration and ticket raising: Extend the reach of your service management by onboarding dealers and suppliers onto BMC Helix. Allow them to self-register and access entitled services, empowering them to raise their own tickets and efficiently collaborate with your organization. This self-service functionality saves time and improves the overall supplier and dealer experience.
• Helix iPaaS for other integrations: Unlock the power of integration with BMC Helix iPaaS (Integration Platform as a Service). This robust integration platform allows you to seamlessly connect BMC Helix with other systems, applications, and platforms across your organization. Leverage Helix iPaaS to integrate data, automate workflows, and enable smooth information exchange, enhancing overall system interoperability and productivity.

Seamlessly Transitioning to BMC Helix

A Smooth Migration Process for Uninterrupted Operations is the key reason to move to BMC Helix. Moving from one ITSM platform to another can be a daunting task. However, with the assistance of experienced professionals like Vyom Labs, the migration process becomes seamless and hassle-free. As stated in a report by Gartner, by 2023, 50% of organizations will shift from traditional ITSM tools to cloud-based alternatives. Migrating from Remedyforce to BMC Helix aligns with this trend, enabling businesses to leverage the benefits of a cloud-native architecture.

A Smooth Migration Process for Uninterrupted Operations

Additionally, Vyom Labs offers user training and support, equipping employees with the necessary knowledge and skills to navigate BMC Helix effectively. Their extensive training programs empower users to make the most of the platform’s capabilities, optimizing productivity and enhancing user satisfaction.

Accelerate Innovation and Agility

In today’s competitive landscape, organizations must continually innovate to stay ahead. BMC Helix provides a solid foundation for driving business growth by enabling agility, scalability, and innovation. According to a report by IDC, businesses that adopt AI-driven IT operations can expect a 30% reduction in time spent resolving problems and a 70% reduction in downtime.

BMC Helix’s cloud-native architecture offers unparalleled scalability and flexibility, allowing businesses to scale their operations seamlessly and accommodate evolving business needs. The platform enables rapid deployment of new services and applications, minimizing the time and effort required to bring innovations to market. This agility gives businesses a competitive edge and empowers them to respond swiftly to changing customer demands and market trends.

BMC Helix’s seamless integration capabilities ensure that ITSM processes are tightly aligned with other enterprise systems. This integration optimizes operational efficiency by automating workflows, eliminating manual handoffs, and reducing the risk of errors. With a holistic view of IT operations, businesses can optimize resource utilization, proactively identify bottlenecks, and drive continuous improvement.

Embrace the Future of IT Service Management

Migrating from Remedyforce to BMC Helix is a strategic decision that empowers organizations to unlock the full potential of their IT service management. By embracing the power of next-generation ITSM capabilities, streamlining the migration process with expert guidance, and accelerating innovation and agility, businesses can transform their IT operations and drive efficiency, innovation, and growth.

We at Vyom Labs ensure a seamless transition to BMC Helix. Our expertise and experience in both Remedyforce and BMC Helix guarantees a smooth migration process, allowing organizations to realize the benefits of the advanced platform efficiently.

Embrace the future of IT service management with Vyom Labs and BMC Helix. Contact Vyom Labs today to embark on a journey towards enhanced efficiency, improved service delivery, and unrivaled innovation in the digital era.

---

About the Author:

Subhasis Banerjee
Delivery Manager, BMC Software Solution Consultant

Subhasis is a BMC Solution veteran with over twelve years of experience working closely with Fortune 500 companies and various industry domains.

As a seasoned BMC Software solution consultant, his knowledge extends far beyond implementation, upgrade, customizations, integrations, documentation, and project management.

Maybe we have got ourselves so used to the conventional version of ITSM that we are just ignoring the advantages we can enjoy with the latest version.

So the question arises, Why should we upgrade with the ITSM Tools?

So here are the key reasons for getting the ITSM version upgraded:

• To Improve performance and user experience
• To Ensure security & compliance
• Business agility
• Lower Total Cost of Ownership (TCO)

But from a customer’s point of view, this is not the end of the story. There is a bigger ITSM upgrade challenge ahead!

What about the Customizations?

No need to worry though, As the platform comes with a wide range of rich features that make it a better tool than any other competitors in the market.

Basically when it comes to upgrading the platform and applications, these are the features which will come along:

• Granular Overlays which helps you protect Years of customization
• Snapshot based comparison which ensures Improved tracking changes during the upgrade
• 3-way reconciliation to ensure 100% upgrade

The Three-way reconciliation saviour

You can reconcile Remedy Customizations based on the following comparisons:

• New Object definition vs the original object definition
• Overlay object definition vs the original base object

• For Developer studio you can perform reconciliation by:

• Moving the preferred customizations
• Inline editing
• Copy and paste

Note – When you review an object to reconcile during the reconciliation process, you will see a comparison of the three definitions (New vs Original vs Custom)

Related blog:

Top ITSM Trends To Look For In 2020

How can multilingual support team and customer converse together in BMC Remedy?

Why VyomLabs?

We are BMC Trusted partner from more than a decade who are into managing and owning the up-gradation process and ensuring success and seamless transition to the latest version of BMC products.

In general, Vyom Labs completely own the up-gradation of a particular project, the environments regarding it, the advanced data, and performing all the work including testing, reconciliation & repair of customizations.

We provide expertise and assistance on all BMC ITSM Tools, ITAM- the IT Asset Management Software Solutions, and IT Operations Management Solutions.

We also manage your day to day administration of BMC Helix ITSM, and other BMC Tools and also help you automate workflows with specialized Workload Automation Solutions.

Refer our Brochure for ITSM Managed Services : Brochure BMC ITSM Managed Services

---

About the Author:

Juzer Saifee

Juzer is the Technical Account Manager in Vyom Labs and he is recognized as a solution expert in BMC Helix ITSM & Digital Workplace through BMC PSEP Program. He is also ITIL V3 Certified Consultant and PRINCE2 Practitioner Certified.

He has an illustrious career over 13+ years in information technology and has served at BMC Software, Maersk Global Services, and Tata Consultancy Services. His technical expertise are in IT Service Management, IT automation, and IT infrastructure management.

As Helix Remedyforce customer, you are getting benefits of best of the world technologies – BMC Software’s ITSM solution built on Salesforce leading cloud platform. Helix Remedyforce is one of the best solutions for mid to large companies. Remedyforce can be used as not just as IT Service Management (ITSM) solution but also as Enterprise Service Management (ESM) solution.

What is ESM and why Remedyforce for ESM?

ESM essentially a means towards providing both your customers and employees with more value through the use and adoption of service management principles.

ESM means taking ITSM best practice to other departments like HR, Facilities, Finance, etc. This helps you reap more benefits out of Remedyforce investments. Also, you will be able to track the requests which need the involvement of multiple departments towards to fulfillment of the request.

We have seen Remedyforce customers using this platform extensively for handling requests and business process workflows for shared services beyond IT. e.g. Global organization with 150,000 employees use for HR shared services, Global enterprise with USD 110 billion revenue for finance and procurement department services.

When you need extra functionality not currently available in Remedyforce, you will be able to leverage the Salesforce development platform seamlessly to build department-level apps and integrate them with Remedyforce service management solution.

Why use RPA and Hyperautomation with Remedyforce?

When you use Remedyforce as ESM, you will start getting requests like application for leave, request for payment to vendors apart from IT requests like shared folder access. When a request is received in your ESM platform, the workflows are triggered, SLAs are tracked, an assignment is done efficiently. But the shared services staff then is burdened with so many repetitive requests. The staff needs to do a lot of swivel chair actions.

Hyperautomation can help in making the Enterprise go Digital when integrated with Remedyforce. These repetitive requests can be fulfilled using robotic process automation (RPA) and IT process automation (ITPA) technology. This frees your shared services staff from doing mundane tasks daily. They can spend time on challenging tasks and value-added tasks. The digital workers (aka Software robots) can take care of repetitive tasks.

Related blog:

Automating Active Directory Tasks Using BMC Helix

Do you still think Upgrading BMC Remedy is complicated?

Hyperautomation bundled with Remedyforce to accelerate your journey in providing Digital services

What is Hyperautomation?
Hyperautomation isn’t simply replicating how tasks are completed with robotic process automation (RPA). RPA is the first step in the evolution of this type of technology. Low code platform, AI, iPaaS are key technologies involved in achieving Hyperautomation.

BMC Software has bundled AutomationEdge RPA and ITPA technology with Helix Remedyforce to provide the digital transformation with automation.
A key attribute of Hyperautomation is its ability to loop humans into the process. Seamless integration of AutomationEdge with Remedyforce helps you achieve this key capability required for hyperautomation.

You can download AutomationEdge directly along with BMC Helix Remedyforce trial software from BMC Software website.

Visit our Product pages for more info: BMC Remedyforce

Reach out to us at info@vyomlabs.com or share your comments below!

---

About the Author:

Uday Birajdar

Uday Birajdar, Co-founder and CEO, Vyom Labs has 20+ years of experience in engineering, marketing, sales and business development. Since 2003 he has worked to develop a focused business in IT Infrastructure, Enterprise Service Management and Cloud space with automation and IT as-a-service as key elements.