Digital Transformation is certainly a journey and not a destination. In the post-pandemic era, we have seen many of us use virtual, augmented, and mixed-reality technology for work and play, laying the foundation for what is known as the human edge.

Technology that combines real-world information with digital information is known as augmented reality (AR). Users of virtual reality systems (VR) are immersed in synthetic virtual environments. The ability to create immersive metaverses enables personal digital avatars to interact and perform actions that are limited only by what the programmer can imagine. It’s only just begun to reveal the possibilities of these new digital realities, with use cases such as training, warehouse work, and data visualization already gaining traction.

A major advantage of augmented and virtual reality for businesses is that it improves every business process, including product, design, production, warehousing, admin & management, marketing, service, and retail. AR and VR applications will prosper and be driven by the upcoming revolutions in ultra-wideband 5G and multi-access edge computing (MEC), which might be significant facilitators of applications that require high performance and low latency.

Technologies enabling Digital Transformation

The global VR and AR market was valued at $27B in 2018. And by 2025, it is expected to reach $393B with a CAGR of 69.4% during 2019-2025. According to Bloomberg Intelligence, the market for Metaverse technology is anticipated to be worth $800 billion by 2025 and might potentially reach the $2.5 trillion level by 2030. In order to alter both AR/VR technology and the future, the sector has been receiving the external stimulation of attention it requires.

Let’s take a look at some of the technologies that are bringing order to this space’s chaos.

Augmented Reality & Virtual Reality (AR / VR)

The foundation of any metaverse endeavour is AR and VR. Three fundamental components—coupling the actual and virtual worlds, real-time interaction, and accurate 3D object visualization—underlie how augmented reality systems work.

Since AR apps can be downloaded and used on any camera-enabled device, they have a higher acceptance rate than VR apps. AR enriches objects with immersive components that increase information.

While VR is totally simulated and takes place in a digitally created world, the former is not. It is employed to provide sensory experiences that are on par with the user’s physical reality. Due to the additional hardware required, such as a head-mounted display or multimodal projection screen, VR systems are slightly more expensive than AR systems.

Artificial intelligence (AI)

The study of artificial intelligence as a field of study is now mature. Whether it is automated decision-making systems, self-driving cars, or recommendation algorithms, it has numerous uses in the commercial world.

AI can also be used by developers to give realistic effects to images through image categorization, facial recognition, and advanced computer imaging.

Internet of Things (IoT)

A real-time simulation requires real-time data, which is why billions of gadgets have been connected to the Internet of Things to gather real-time information. We can use this feed to make simulations come to life in the metaverse. Data integration and interaction can be seamless with IoT and AI, ML, and 5G.

Metaverse

According to Facebook, the Metaverse would combine the real world and virtual worlds, allowing for peer-to-peer, lifelike interaction in virtual workplaces. Collaborations would mimic actual situations where AR and VR components would be combined to let people experience conditions that are not constrained by the laws of physics (perhaps). On the metaverse, you might theoretically engage in any activity, including traveling, playing, working, and running.

Many futurists consider the current state of the web to be riddled with gaps and insurmountable chasms. According to them, the metaverse could serve as the unifying force that creates interoperable, multisensory, and economically feasible conditions.

VR, AR, and Metaverse: Redefining the World

Metaverse Technology is definitely the next big thing in the AR/VR world. In reality, the metaverse is not just a buzzword but a rapidly emerging virtual reality. Facebook’s long-term commitment to becoming the Mecca of metaverses captivates us all. However, the question is how many digital universes will be structured after emerging from a loud and big bang.

There are aspects of AR and VR that are intertwined in the Metaverse technology. The Metaverse app is expected to resemble the real world in terms of space and time. It is possible to interact visually, auditorily, and dynamically in the real world. Metaverse platforms are expected to deliver experiences similar to that of digital collaboration.

Wrapping up

AR, VR, and MR are making significant advancements in industries including healthcare, construction, business, and even entertainment.

The benefit of augmented reality, virtual reality, and the metaverse are arguably the greatest. The sooner you act, the better. When you simulate in advance, you have time to prepare. We have all strived for this in our businesses, haven’t we?

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About the Author:

Prashant Deshpande
Executive Vice President

Prashant heads global delivery of Vyom Labs consisting of various practice units such as BMC and ServiceRize. Prashant has illustrious career over thirty years in information technology and has served at senior executive levels with global companies such as: IBM, BMC, Veritas and Citibank.

Prashant has built, scaled and managed various IT, professional services & product development/support organizations.

His technical expertise is in IT infrastructure management, automation and managed services. He is passionate about business transformation using cognitive technologies such as AI and machine learning.

Today’s Picture of IT Ops

IT setups and infrastructure is becoming more dynamic to suit evolving business needs. With the rise of adoption of different IT environments like hybrid, complex, and fast-moving paired with containers, microservices, and multi-cloud adaption, monitoring the infrastructure becomes increasingly tedious.

Today’s emerging and evolving technologies create a deluge of operations data that is extremely difficult to track and decipher manually.

As a result of such humongous amounts of data being generated, managing the volume, variety, and velocity of IT Operations. Even more so, getting accurate data and insights has become equally difficult. With event noise, the chances of missing out on SLAs and an increase in MTTR are dramatically high. Because of this many issues go unnoticed till the end user calls to get the problems resolved which ultimately reduces the business value of IT teams. Owing to such cluttered operations, IT Teams simply cannot make time for innovation. 

Definition of AIOPS

According to Gartner, the term AIOPS refers to artificial intelligence (AI) being used in IT operations. It utilizes big data computing and machine learning to automate IT operations processes like event correlation, anomaly detection, and causality determination. As technology constantly evolves, so does the definition of ITOps with new tools and tech making their way into daily IT Operations.

The primary objective of AIOps is to bring the best of all the worlds to enhance IT Ops with machine learning, analytics, and other technologies. Individually, all these tools and tech have their advantages, but when put in tandem to work together, to churn through large datasets and produce actionable insights.

Another useful application of AIOps is predicting potential outages and preventing performance issues before it hampers the enterprise operations. That in turn helps in the smooth mitigation and remediation of such incidents.

Let’s look at a few use cases in IT Operations:

Event noise reduction

To monitor and properly manage the complex network of assets, IT teams rely on alerts coming from various tools. Among the flood of alerts and notifications and alerts, critical ones get missed out.

With AI onboard, it is possible to employ machine learning to analyze the historic data to identify patterns and suppress the flood of alerts and identify the critical ones. This means a quicker resolution of critical tickets.

Predictive alerting

Most of the time IT teams focus on resolving the issue after it has taken place. As a result of a lack of preventive measures, the business ends up paying the toll and spends a hefty price for recovery and remediation and sometimes even violation of SLAs due to critical system failures.

AIOPS also makes use of a special ability called predictive alerting which employs analytics for historical and real-time performance metrics. Which in turn helps establish dynamic baselines and identify any abnormalities. As a result, major outages and system failures can be prevented by making IT teams proactive than reactive.

Root cause identification

With so many tools and applications in place, it becomes incredibly arduous to pinpoint the cause of the problem for the IT teams. So correlating the events and performing root cause analysis becomes a costly affair. But with AIOps, the process can be sped up using advanced correlation and log and event analytics. That means AI can go through millions of monitoring data points, metrics, events, and log anomalies to correlate and identify the root cause.

Automated remediation

One of the biggest challenges with the remediation of incidents is the manual aspect of it. This means manually going through the documents and it is possible that not all issues would be documented. As a result, the chances of new issues and incidents arising go up when we leave it to traditional manual strategies. 

This is where AIOps comes into the picture. Allowing automation to tackle simple tickets allows your staff to tackle mission-critical tasks. Although automation for the remediation of complex issues is not recommended, it can certainly make your IT teams more efficient. For complex issues, it is still advisable to let the experts do what they do best.

Conclusion

IT infrastructure is only going to grow and with evolving technologies, the complications will also go up. But your IT teams needn’t be worried about downtime or providing business value. With AIOps it is possible to harness cutting-edge tech and all its advantages for faster, more efficient IT Operations.The AIOps Market was valued at USD 13.51 billion in 2020 and is projected to be worth USD 40.91 billion by 2026. Looking at the benefits and costs it is imminent that IT teams will start adopting AIOps technologies and approaches.

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About the Author:

Prashant Deshpande
Executive Vice President

Prashant heads global delivery of Vyom Labs consisting of various practice units such as BMC and ServiceRize. Prashant has illustrious career over thirty years in information technology and has served at senior executive levels with global companies such as: IBM, BMC, Veritas and Citibank.

Prashant has built, scaled and managed various IT, professional services & product development/support organizations.

His technical expertise is in IT infrastructure management, automation and managed services. He is passionate about business transformation using cognitive technologies such as AI and machine learning.

As Helix Remedyforce customer, you are getting benefits of best of the world technologies – BMC Software’s ITSM solution built on Salesforce leading cloud platform. Helix Remedyforce is one of the best solutions for mid to large companies. Remedyforce can be used as not just as IT Service Management (ITSM) solution but also as Enterprise Service Management (ESM) solution.

What is ESM and why Remedyforce for ESM?

ESM essentially a means towards providing both your customers and employees with more value through the use and adoption of service management principles.

ESM means taking ITSM best practice to other departments like HR, Facilities, Finance, etc. This helps you reap more benefits out of Remedyforce investments. Also, you will be able to track the requests which need the involvement of multiple departments towards to fulfillment of the request.

We have seen Remedyforce customers using this platform extensively for handling requests and business process workflows for shared services beyond IT. e.g. Global organization with 150,000 employees use for HR shared services, Global enterprise with USD 110 billion revenue for finance and procurement department services.

When you need extra functionality not currently available in Remedyforce, you will be able to leverage the Salesforce development platform seamlessly to build department-level apps and integrate them with Remedyforce service management solution.

Why use RPA and Hyperautomation with Remedyforce?

When you use Remedyforce as ESM, you will start getting requests like application for leave, request for payment to vendors apart from IT requests like shared folder access. When a request is received in your ESM platform, the workflows are triggered, SLAs are tracked, an assignment is done efficiently. But the shared services staff then is burdened with so many repetitive requests. The staff needs to do a lot of swivel chair actions.

Hyperautomation can help in making the Enterprise go Digital when integrated with Remedyforce. These repetitive requests can be fulfilled using robotic process automation (RPA) and IT process automation (ITPA) technology. This frees your shared services staff from doing mundane tasks daily. They can spend time on challenging tasks and value-added tasks. The digital workers (aka Software robots) can take care of repetitive tasks.

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Hyperautomation bundled with Remedyforce to accelerate your journey in providing Digital services

What is Hyperautomation?
Hyperautomation isn’t simply replicating how tasks are completed with robotic process automation (RPA). RPA is the first step in the evolution of this type of technology. Low code platform, AI, iPaaS are key technologies involved in achieving Hyperautomation.

BMC Software has bundled AutomationEdge RPA and ITPA technology with Helix Remedyforce to provide the digital transformation with automation.
A key attribute of Hyperautomation is its ability to loop humans into the process. Seamless integration of AutomationEdge with Remedyforce helps you achieve this key capability required for hyperautomation.

You can download AutomationEdge directly along with BMC Helix Remedyforce trial software from BMC Software website.

Visit our Product pages for more info: BMC Remedyforce

Reach out to us at info@vyomlabs.com or share your comments below!

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About the Author:

Uday Birajdar

Uday Birajdar, Co-founder and CEO, Vyom Labs has 20+ years of experience in engineering, marketing, sales and business development. Since 2003 he has worked to develop a focused business in IT Infrastructure, Enterprise Service Management and Cloud space with automation and IT as-a-service as key elements.