Maybe we have got ourselves so used to the conventional version of ITSM that we are just ignoring the advantages we can enjoy with the latest version.

So the question arises, Why should we upgrade with the ITSM Tools?

So here are the key reasons for getting the ITSM version upgraded:

• To Improve performance and user experience
• To Ensure security & compliance
• Business agility
• Lower Total Cost of Ownership (TCO)

But from a customer’s point of view, this is not the end of the story. There is a bigger ITSM upgrade challenge ahead!

What about the Customizations?

No need to worry though, As the platform comes with a wide range of rich features that make it a better tool than any other competitors in the market.

Basically when it comes to upgrading the platform and applications, these are the features which will come along:

• Granular Overlays which helps you protect Years of customization
• Snapshot based comparison which ensures Improved tracking changes during the upgrade
• 3-way reconciliation to ensure 100% upgrade

The Three-way reconciliation saviour

You can reconcile Remedy Customizations based on the following comparisons:

• New Object definition vs the original object definition
• Overlay object definition vs the original base object

• For Developer studio you can perform reconciliation by:

• Moving the preferred customizations
• Inline editing
• Copy and paste

Note – When you review an object to reconcile during the reconciliation process, you will see a comparison of the three definitions (New vs Original vs Custom)

Related blog:

Top ITSM Trends To Look For In 2020

How can multilingual support team and customer converse together in BMC Remedy?

Why VyomLabs?

We are BMC Trusted partner from more than a decade who are into managing and owning the up-gradation process and ensuring success and seamless transition to the latest version of BMC products.

In general, Vyom Labs completely own the up-gradation of a particular project, the environments regarding it, the advanced data, and performing all the work including testing, reconciliation & repair of customizations.

We provide expertise and assistance on all BMC ITSM Tools, ITAM- the IT Asset Management Software Solutions, and IT Operations Management Solutions.

We also manage your day to day administration of BMC Helix ITSM, and other BMC Tools and also help you automate workflows with specialized Workload Automation Solutions.

Refer our Brochure for ITSM Managed Services : Brochure BMC ITSM Managed Services

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About the Author:

Juzer Saifee

Juzer is the Technical Account Manager in Vyom Labs and he is recognized as a solution expert in BMC Helix ITSM & Digital Workplace through BMC PSEP Program. He is also ITIL V3 Certified Consultant and PRINCE2 Practitioner Certified.

He has an illustrious career over 13+ years in information technology and has served at BMC Software, Maersk Global Services, and Tata Consultancy Services. His technical expertise are in IT Service Management, IT automation, and IT infrastructure management.