BMC Digital Workplace (MyIT)

Work Smarter With Context-aware IT Services

MyIT is a new self-service app that uses location, role, and preferences to guide employees to the answers and tools they need here and now. MyIT reduces IT friction, cuts support costs and boosts customer satisfaction. Imagine the ease of formless IT, the productivity of context-aware services and freedom of social collaboration—and you have MyIT.

Why MyIT ?

Empower your users to do more

MyIT relieves much of the burden on your IT department by enabling users to accomplish key service tasks from their own devices.

Formless requests

Simply describe a problem in a post, and MyIT identifies the best solution.

Universal app store

Easily build your own enterprise app store with AppZone.

Crowd sourced collaboration

Allow anyone to add assets to maps, report outages, and contribute solutions.

Context-aware services

Receive helpful services and alerts based on role, location, equipment, preferences, and more.

Concierge-style scheduling

Get help in-person or using chat, phone, or collaboration platforms such as Skype® or Google+®.

Take a Closer Look

Deflect routine help desk calls to decrease the cost of high-priority tickets by 33%.
Cut IT-related downtime by 25% by connecting business users to IT services anywhere, anytime, on any device.
Find more time and resources for critical IT transformation projects.
Use across iOS, Android, or any device with an HTML5 browser.
Combine MyIT and Remedy with Smart IT to set a new service desk standard for the for the modern workplace.
We offer Rebranding of your My IT and Smart IT to make it look your own Mobile app for your business users and IT support staff.