Vyom Labs Successfully Upgrades BMC Remedy for a Global Oil and Gas Company

Vyom Labs has created another success story for one of our esteemed customers -ENOC with successful BMC Remedy ITSM upgrade from version 7.6.04 to version 9.1 and BMC Digital Workplace mobility solution implementation.

Emirates National Oil Company Limited (ENOC) L.L.C. is a leading integrated global oil and gas player operating across the energy sector value chain. A wholly owned company of the Government of Dubai, ENOC was initially established in 1993. The ENOC Group comprises more than 30 related subsidiaries involved in refining, lubricant blending, storage, aviation and retail servicing thousands of customers across 60 markets.

This upgrade was along with few major customizations as per business need and all together delivered smoothly on time. Customizations were carried forward with due diligence and wherever possible were leveraged with OOB functionality empowering agents with refined knowledge to obtain FCR.

A tremendous support was also provided by Vyom Labs to stabilize the customer’s production environment. Post upgrade, Vyom Labs has implemented mobility solution (i.e. BMC Digital Workplace) for service desk & end users.

Post upgrade & customization, client’s new service desk got stabilized, became extremely demanding within organization and faster than earlier. The mobility solution served the purpose of portability. Now, the service desk is available anywhere anytime to provide proactive support.

The Remedy upgrade is great achievement for ENOC. For big company like ENOC, Remedy upgrade is a complex and critical process, failing which would have resulted in chaos.

Vyom Labs has been serving its clients for last 14 years. In this journey, we have grown to 600+ highly skilled employees in BMC Service Desk Management, BMC IT Assurance & Automation tools and ITIL. Vyom Labs has successfully completed 600+ BMC projects including implementation, upgrade and support. Vyom Labs is serving clients in 6 continents worldwide. Vyom Labs incredible journey was also noticed by Gartner. Gartner has commended Vyom Labs 4 times till date.