BMC Helix Business Workflow Implementation for Reputed Bank in USA
Vyom Labs has successfully implemented BMC Helix Business Workflow (BWF) & ITSM SaaS solutions for one of the renowned bank based in the USA.
The bank has built its reputation for superior customer service, support for the community and a focus on business growth. The bank provides a full range of innovative banking and financial solutions to corporations, middle-market companies, small businesses, and consumers.
The Vyom Labs team has successfully implemented BMC’s BWF & ITSM solutions to replace their existing Footprints workspaces by rebuilding a couple of non-IT processes with BMC Helix BWF by codeless methodology and IT processes with BMC Helix ITSM.
Benefits Derived:
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Building a self-service portal (DWP) enabling a rich user experience keeping users updated on their ticket status.
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Automating ticket transfers to the system enhancing service desk efficiency
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Auto-assignment of tickets based on categorization to the respective groups enabling quick delivery of service to end-users
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Educating their technical staff with internal labs training to take on future process configuration / development work on their own.
Kudos to the Vyom Labs team! Appreciate your contribution to give extra wings to the bank by migrating to BMC Helix environment and adapting to the latest technology.
To know more about Vyom Labs BMC Services, visit our BMC Services page.
About Vyom Labs
Vyom Labs is a global Technology Solution Provider. With 17+ years of experience, Vyom Labs is recognized 4 times by leading research firms Gartner. Helping companies across the continents, Vyom Labs has impressive clientele from the likes of Cadence, Wilsonart, Omron, Mashreq Bank, American Express, Dell, Dubai Smart Government to name a few.
For details, please visit www.vyomlabs.com