Webinar: BMC Helix Service Management with Robotic Process Automation for IT and Business Operations

Mashreq Bank is a leading customer and early adapter of RPA. They will guide you in the webinar about the future of service management with BMC Helix and Robotic Process Automaton for IT and business operations.

You’ll get an idea about the how service request and tickets can be automated by using AutomationEdge, RPA tool with BMC Helix:

Join us in this webinar, to learn:

• Automated BMC Helix Business Service Desk – IT, HR, Payroll, Admin, Finance Service Desk
• Resolve your tickets, request using pre-built 250+ ready IT adapters to Automate with Network, Servers and Applications.
• Automate HR and other operations tickets with inbuilt adapter for Oracle EBS, SAP and all major backend applications.
• Automate Account and Finance tickets with inbuilt adapter for Excel, Tally, SAP etc.
• How you can Resolve 90% of IT issues on the first call, show key business metrics in real time.
• Know about our innovative productivity and UI Add-ONs over BMC Helix.

Robotic process automation utilizes intelligent robots known as virtual workforce, who can interact with software programs like ITSM, ERP systems, databases and other business applications. AutomationEdge acts as a Virtual Engineer and helps you resolve incident, service requests, reset passwords and act on events. AutomationEdge comes bundled with library of use cases which can be automated.

Who should attend?

• Head of IT Service Delivery
• Head of IT Transformation
• ITSM Platform Owner
• Managed Service Providers
• Remedy user organizations who want to get more ROI out of Remedy investment
• ITSM user organizations who want to automate Non-IT & IT processes