Webinar: How Starr Companies Is Scaling IT Support During COVID-19 Using Managed Intelligent Service Desk Operations

The ongoing pandemic is pushing organizations to rethink how they do business. Working remotely is key at the time of this crisis which has resulted in increased service desk ticket volume and so has indirect effect on productivity and customer experience.

Join us in this focused webinar on how to retain the IT productivity in such crisis using an innovative combination of ServiceRize support agents and ServiceRize robots working remotely without compromising the service quality.

Hear from Yomara Knott, Sr. Director, Strategy and Governance and John Hokanson, Director of IT Services at Starr Insurance Holdings Inc. as they shares how ServiceRize has helped them manage their remote infrastructure by leveraging ServiceRize intelligent service desk operations.

Webinar Agenda:

• IT Support and Challenges faced during COVID-19.
• Best practices to combat surge in IT requests during crisis like COVID-19.
• Introduction to Managed Intelligent Service Desk Operations
• Real world success story of Starr Insurance
• Q&A

Webinar Presenters