Webinar: The New Normal in Digital Transformation and Automation of IT processes using BMC Helix Remedyforce

The massive disruption wrought by COVID-19 has left an indelible mark on customers and employees. Working remotely and keeping the customer happy by providing good service is a real challenge.

Join us for a webinar on how Remedyforce with the combined expertise of BMC and innovation of Salesforce delivers modern and fast IT service management.

What will you learn in this live webinar?

• Make Agents more productive even in Work from Home mode via Omni-channel experience.
• Continue to not just support, but deliver exemplary user experience and satisfaction to the Remote Workforce.
• Managers can access the Key Business Metrics in real-time with Lightning fast and interactive Reports and Dashboards.
• Customers can view published articles and can submit their Service Request without engaging IT support.
• Work Smarter using Remedyforce Smart Suggestions
• Administrators can automate approvals and standardize processes through Change Management and Release Management.
• Discover your Organization’s Assets and CIs with Remedyforce Agentless Discovery (comes free)
• Use BMC Helix Remedyforce Client Management to monitor, manage, and troubleshoot all systems on your network, Remotely.
• Automate IT and NON-IT processes using Remedyforce ready bots.
• Achieve maximum ROI in a short span with BMC Enablement.

Webinar Presenters