Webinar: Full Speed Ahead with the digitisation of IT Service Management
As companies modernise and push full speed ahead with digital transformation initiatives, they increasingly find that traditional ITSM can’t keep up with their current and future needs.
Join BMC Software, Vyom Labs, Mashreq Bank and Automation Edge to hear how leading global and local organisations are innovatively leveraging IT Service Catalog, Self-Service Portals, Chatbots, Automation, Robotic Process Automation and other Cognitive Capabilities as they pivot to new ways of working securely and connecting with customers, internal and external.
Key topics:
- Working into and out of COVID-19 has seen an insurgence of service desk ticket volume directly impacting productivity and user experience
- As the number of clouds proliferate in multi-cloud settings, it becomes difficult for traditional ITSM to effectively, efficiently deliver services across these diverse, distributed environments.
- End users can use the service catalog, which is derived from the service portfolio, to access IT services. Both the catalog and portfolio are needed — the absence of a service portfolio will result in IT being more tactical and reactive.
- How Chatbots and RPA can revolutionise the user experience, improve brand and efficiency across the enterprise.
At the heart of each of these emergent challenges is a lack of automation.
Join us to enter the intelligent service management era.
Webinar Presenters
Venkatesha BS Murthy
VP – Technology
Mashreq Bank
Kenny Little
Product Account Manager – Helix
BMC Software
Umesh Bohra
Regional Sales Manager – India, SAARC & ANZ
Vyom Labs
Jincy Oommen
Solution Consultant
AutomationEdge