The Future of Service and
Operations Management:
A Buyer’s Guide

This buyer’s guide explains what to look for and how to select the best ITSM and ITOM tools. The following topics are covered in this buyer’s guide:

• 5 key capabilities for seamless, automated ITSM/ITOM

• Managing complexity and gaining insight with machine learning and AI

• How to help IT, business users, and the enterprise achieve their goals